Backdrop Sizes:
*Delivery Delays*
Due to a new order management system recently implemented, we are experiencing temporary delays with some orders being dispatched. This may mean that your order is not dispatched for next day as it usually would be. We are working hard to fix the teething issues with this new system and expect that normal service will be resumed very shortly however, we please ask for your patience until then and if you have any questions regarding your order, to contact sales.
UK Orders:
Free Next Day Delivery on all UK orders over £150 (Ex. Vat), orders below this will be subject to a small order charge of £20.00 (Inc.Vat).
International Orders:
Please expect some delays. We are currently working hard to clear a backlog of international orders and apologise for the inconvenience caused. We please ask for your patience during this difficult time as we work to fulfil orders as quickly as possible. If your order is urgent, please contact our sales team at sales@cakecraftgroup.co.uk
UK Orders
Orders placed before 13:00 (GMT) will be dispatched same day.
Free Next Day Delivery on all UK orders over £150 (Ex. Vat), orders below this will be subject to a small order charge of £20.00 (Inc.Vat).
Please note: This only applies to orders up to a certain size, large orders may take up to 5 days to be dispatched.
International Orders
Orders placed before 13:00 (GMT) will receive a shipping quote and the order will be dispatched once the shipping cost has been paid. Shipping costs will vary depending on the size of the order and the delivery country. Delivery cost DOES NOT include import charges, customs fees or duty.
PLEASE NOTE: The minimum order value for international deliveries is £150 (ex. VAT). If the order is below this amount, no shipping options will be available at checkout.
Delivery time varies per country and the delivery services available.
Returns
We only accept returns for damaged and faulty items. Please contact your account manager who will organise a refund or replacement.
Email: sales@cakecraftgroup.co.uk
