Delivery & Returns

*Delivery Delays*

Due to a new order management system recently implemented, we are experiencing temporary delays with some orders being dispatched. This may mean that your order is not dispatched for next day as it usually would be. We are working hard to fix the teething issues with this new system and expect that normal service will be resumed very shortly however, we please ask for your patience until then and if you have any questions regarding your order, to contact sales.

Brexit Information

Due to new shipping requirements as of January, tax and duty will now be charged at the delivery country border. The amount will be based on the products ordered, the commodity code (HS Code) of that product, and its country of origin (where the product was originally manufactured).

Cake Craft Group will now send a copy of the pro forma, including the Commodity Code and Country of Origin, to you via email before your order is picked.

Please note: you must check this pro forma, and agree to pay tax/duties before we are able to dispatch your order. The tax and duty will vary depending on the country in which you reside, so again, please check carefully to ensure you are aware of how much will need to pay once your order arrives in the country.

Please also be aware, the cost of shipping has increased due to the additional charges in place to cover customs paperwork.

If your order is returned to us because the tax/duty is unpaid, there will be an additional charge for the return of the order. This will either be deducted from your credit/refund, if you should choose to cancel the order, or will be charged as well as the cost of reshipping your order.


UK Orders

Orders placed before 13:00 (GMT) will be dispatched same day.

Free Next Day Delivery on all UK orders over £150 (Ex. Vat), orders below this will be subject to a small order charge of £20.00 (Inc.Vat). 

Please note: This only applies to orders up to a certain size, large orders may take up to 5 days to be dispatched. 

International Orders

Orders placed before 13:00 (GMT) will receive a shipping quote and the order will be dispatched once the shipping cost has been paid. Shipping costs will vary depending on the size of the order and the delivery country. Delivery cost DOES NOT include import charges, customs fees or duty.

PLEASE NOTE: The minimum order value for international deliveries is £150 (ex. VAT). If the order is below this amount, no shipping options will be available at checkout.

Delivery time varies per country and the delivery services available. 

Returns

We only accept returns for damaged and faulty items. Please contact your account manager who will organise a refund or replacement.  

Email: sales@cakecraftgroup.co.uk

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